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Frequently Asked Questions

You Ask. We Answer.

 

General FAQs

Q: Can customers pick up chairs from our head office?

A: The direct answer is no. However, we take pride in our quick delivery service where your chairs will come fully assembled and ready to use for your convenience.

 

Q: How do I know what chair will suit my needs?

A: You may read our short blog about how to select a chair on this link.

But to make things easier, reach out to our sales consultants by sending an email to sales@corporatechairs.com.au or call 1300 211 900 where they will go through the chair assessment form with you –this where they will check your body measurements and preferred adjustments.

 

Q: Where do our chairs come from?

A: All of our chairs are assembled at our local factory in regional Victoria, about an hour from Melbourne. With this said, our chair parts are sourced from various locations including overseas manufacturing partners. We have our own upholstering facility here as well.

 

Q: Do you have a showroom?

A: No but we are happy to provide sample chairs, for you to test to help you with your decision.

 

Q: Do you have satellite offices?

A: Our headquarters is in regional Victoria and we have distribution partners in Sydney, Brisbane, Perth and Adelaide.

 

Q: Will the chairs come pre-assembled upon delivery?

A: All of our chairs will be delivered to you/ your office fully assembled. In this way, you are able to have a hassle-free experience. In fact, some of our chairs are stackable (like the Laugh chair) which can be easily rolled in by our lovely despatch staff.

 

Q: What is your environmental policy?

A: For more than 31 years, we have been advocating for the following – recycling, repairing, energy efficiency, lean manufacturing and rubbish removal. More importantly our lifetime warranty helps us ensure that we create long-lasting products that will last a lifetime, helping the reduction of waste.

 

Q: Do we sell in retail?

A: Yes, however this will vary on the quantity of chairs that will be ordered. Please reach out to sales@corporatechairs.com.au to receive our recommendation.

 

Q: What it’s like to work at CCS?

A: Working at CCS has taught each of our employees to care more about the health and wellbeing of every individual. After all, we don’t make chairs just to sell, we make quality ergonomic office chairs to help reduce back pain in the workplace and promote productivity and wellbeing.

 

Q: How much do our chairs cost?

A: Our chairs range from $55 (for warehouse products) to $600+, all depending on what kind of chair you are looking for and for what purpose.

 

Q: Can we make a chair to sit higher?

A: Yes, we can. Depending on the chair of your choice and the height that you’re after. Reach out to us and we will do the best we can to ensure we are able to deliver what you need.

 

Q: Why does my chair damage the floor?

A: A chair’s castor plays an important when selecting a chair. If overlooked, it could result in unexpected costs for the business. For instance, inexpensive chairs often have hard plastic wheels resulting in damaged floor surfaces. We recommend using a plastic chair mat or carpet.

 

In order to prevent this, always review your floor surface. What’s great about a chair manufacturer such as ourselves is that we are able to provide purpose specified castor options – either soft or hard tyred, or black or chrome finish to help protect your floor from getting damaged.

 

Q: When are Laugh Chairs mainly used?

A: The Laugh Chair® is perfect for medical waiting rooms, reception areas, conference and function rooms, classrooms and even lobbies or foyers. Its stackable feature makes it versatile and efficient for various office settings.

 

Q: What is the best task chair that won’t cost much?

A: There is no one correct answer, but our sales consultants will provide you with the best task chair recommendation, depending on your body measurements and key priorities –whilst considering your budget in mind.

 

Warehouse Page

Q: What do I do if I want to change my order?

A: We have a refund and return policy which can be found on this link. It will last 30 days, and shipping is non-refundable. If you’d like to replace a chair, we will assess your case and be in touch with you in resolving the matter.

 

Q: Will the chairs come pre-assembled upon delivery?

A: All of our chairs will be delivered to you/ your office fully assembled. In this way, you are able to have a hassle-free experience. In fact, some of our chairs are stackable (like the Laugh chair) which can be easily rolled in by our lovely despatch staff.

 

Q: What are your payment options?

A: Please see various payment options below:

  • Credit Card – either Mastercard or Visa is accepted.
  • Afterpay
  • Paypal
  • Pay by phone: call us on 1300 211 900 (Mon-Fri, 9am-5pm AEST)

 

Q: Can I return my purchase?

A: We have a refund and return policy which can be found on this link. It will last 30 days, and shipping is non-refundable. If you’d like to replace a chair, we will assess your case and be in touch with you in resolving the matter.

Corporate FAQs

Q: What fabric colours can a chair be upholstered in?

A: As we have our own upholsterers, we can upholster in any fabric, leather and PU/ vinyl.

 

Q: Where can I find warranty information?

A: For warehouse products, warranty is covered for 5 years. While for corporate chair orders, chairs are covered with a lifetime guarantee which will be provided post-purchase.

 

For more questions or concerns, our sales team are happy to help. You may reach them below:

shiela@corporatechairs.com.au

1300 211 900

jo@corporatechairs.com.au

1300 211 900

 

 

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