Privacy

 

Corporate Chair Systems is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of personal Information we collect include: names, addresses, email addresses, phone and
facsimile numbers.

This Personal Information is obtained in many ways including, interviews, correspondence, by telephone and facsimile, by email, via our website www.corporatechairs.com.au, from your website, from media and publications, from other publicly available sources, from cookies, website pixels and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the
following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Corporate Chair Systems will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before
releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality
services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

Corporate Chair Systems
info@corporatechairs.com.au
1300 211 900

Returns and Exchange

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and sent back to us.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@corporatechairs.au.

Sale items (if applicable)

Only chairs on the warehouse sale may be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@corporatechairs.com and send your item to: 43 Redesdale Road, Kyneton VIC 3444, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should send your product to our warehouse: 43 Redesdale Road, Kyneton VIC 3444, Australia. Call us on 1300 211 900.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery

 

Australian Manufacturing, on time and fast.

Due to current freight cost increases, the nominated freight charge is inclusive of the following locations:

  • Victoria CBD and suburbs
  • Brisbane CBD and suburbs
  • Sydney CBD and suburbs
  • Adelaide CBD and suburbs

If outside of this area, we welcome your inquiry at clientdelivery@corporatechairs.com.au

For orders in Victoria, Corporate Chair Systems will deliver the chairs directly to your nominated address by one of our team members within 3-7 working days, ready for immediate use.

For NSW, QLD, Tasmania and SA, orders will immediately be shipped to your nominated address within 6-11 days, ready for immediate use.

For Perth orders, please give us a call at 1300 211 900 or send us an email at sales@corporatechairs.com.au so that we can process the order to your nominated address within 10-14 days, ready for immediate use.

Q: Can customers pick up chairs from our head office?
A: The direct answer is no. However, we take pride in our quick delivery service where your chairs will come fully assembled and ready to use for your convenience.

Q: How do I know what chair will suit my needs?
A: You may read our short blog about how to select a chair on this link.
But to make things easier, reach out to our sales consultants by sending an email to sales@corporatechairs.com.au or call 1300 211 900 where they will go through the chair assessment form with you –this where they will check your body measurements and preferred adjustments.

Q: Where do our chairs come from?
A: All of our chairs are assembled at our local factory in regional Victoria, about an hour from Melbourne. With this said, our chair parts are sourced from various locations including overseas manufacturing partners. We have our own upholstering facility here as well.

Q: Do you have a showroom?
A: No but we are happy to provide sample chairs, for you to test to help you with your decision.

Q: Do you have satellite offices?
A: Our headquarters is in regional Victoria and we have distribution partners in Sydney, Brisbane, Perth and Adelaide.

Q: Will the chairs come pre-assembled upon delivery?
A: All of our chairs will be delivered to you/ your office fully assembled. In this way, you are able to have a hassle-free experience. In fact, some of our chairs are stackable (like the Laugh chair) which can be easily rolled in by our lovely despatch staff.

Q: What is your environmental policy?
A: : For more than 31 years, we have been advocating for the following – recycling, repairing, energy efficiency, lean manufacturing and rubbish removal. More importantly our lifetime warranty helps us ensure that we create long-lasting products that will last a lifetime, helping the reduction of waste.

Q: Do we sell in retail?
A: Yes, however this will vary on the quantity of chairs that will be ordered. Please reach out to sales@corporatechairs.com.au to receive our recommendation.

Q: What it’s like to work at CCS?
A: Working at CCS has taught each of our employees to care more about the health and wellbeing of every individual. After all, we don’t make chairs just to sell, we make quality ergonomic office chairs to help reduce back pain in the workplace and promote productivity and wellbeing.

Q: How much do our chairs cost?
A: Our chairs range from $55 (for warehouse products) to $600+, all depending on what kind of chair you are looking for and for what purpose.

Q: Can we make a chair to sit higher?
A: Yes, we can. Depending on the chair of your choice and the height that you’re after. Reach out to us and we will do the best we can to ensure we are able to deliver what you need.

Q: Why does my chair damage the floor?
A: A chair’s castor plays an important when selecting a chair. If overlooked, it could result in unexpected costs for the business. For instance, inexpensive chairs often have hard plastic wheels resulting in damaged floor surfaces. We recommend using a plastic chair mat or carpet.
In order to prevent this, always review your floor surface. What’s great about a chair manufacturer such as ourselves is that we are able to provide purpose specified castor options – either soft or hard tyred, or black or chrome finish to help protect your floor from getting damaged.

Q: When are Laugh Chairs mainly used?
A: The Laugh Chair® is perfect for medical waiting rooms, reception areas, conference and function rooms, classrooms and even lobbies or foyers. Its stackable feature makes it versatile and efficient for various office settings.

Q: What is the best task chair that won’t cost much?
A: There is no one correct answer, but our sales consultants will provide you with the best task chair recommendation, depending on your body measurements and key priorities –whilst considering your budget in mind.

Q: What do I do if I want to change my order?
A: We have a refund and return policy which can be found on this link. It will last 30 days, and shipping is non-refundable. If you’d like to replace a chair, we will assess your case and be in touch with you in resolving the matter.

Q: Will the chairs come pre-assembled upon delivery?
A: All of our chairs will be delivered to you/ your office fully assembled. In this way, you are able to have a hassle-free experience. In fact, some of our chairs are stackable (like the Laugh chair) which can be easily rolled in by our lovely despatch staff.

Q: What are your payment options?
A: Please see various payment options below:

  • Credit Card – either Mastercard or Visa is accepted.
  • Afterpay
  • Paypal
  • Pay by phone: call us on 1300 211 900 (Mon-Fri, 9am-5pm AEST)

Q: Can I return my purchase?
A: We have a refund and return policy which can be found on this link. It will last 30 days, and shipping is non-refundable. If you’d like to replace a chair, we will assess your case and be in touch with you in resolving the matter.

Corporate FAQs

Q: What fabric colours can a chair be upholstered in?
A: As we have our own upholsterers, we can upholster in any fabric, leather and PU/ vinyl.

Q: Where can I find warranty information?
A: For warehouse products, warranty is covered for 5 years. While for corporate chair orders, chairs are covered with a lifetime guarantee which will be provided post-purchase.

For more questions or concerns, our sales team are happy to help. You may reach them below:

shiela@corporatechairs.com.au
1300 211 900

jo@corporatechairs.com.au
1300 211 900